The team at Rastin Gluckstein Lawyers benefit from the use of Filevine, a cloud-based customizable file management software platform that allows staff to easily connect with clients and build better cases. Every member of the Rastin Gluckstein team has ready access to all case information and documents, facilitating the efficient handling of files as they work with other lawyers, insurers, health care providers and legal support services. No matter where they are in the world, Rastin Gluckstein lawyers can tap into Filevine to serve clients.
Cloud-based software programs that Charles has integrated into Filevine include MedChart, allowing for electronic requests for medical records. Others are Tracument, which offers remote fax, secure send and mail capabilities, and VineSign, allowing people to remotely sign documents. Integrated together, these technologies mean that Rastin Gluckstein lawyers are able to maximize their efficiency and outcomes, earning them high satisfaction ratings from clients
But it doesn’t stop there. A Client Portal provides real-time updates on cases. After logging on, clients can review the status of their file and communicate with team members, plus upload or download documents. Another innovation Charles has implemented is RingBird, an intake and answering service that ensures clients are able to connect with staff even after the traditional workday ends.
Outside his company duties, Charles assists other lawyers in embracing legal technology and related strategies in their day-to-day practices. He shares this knowledge at conferences, in Ontario and beyond, as he promotes the modernization of the legal profession.
Charles was honoured to serve as president of the Ontario Trial Lawyers Association from 2013-2014. Best Lawyers® International has recognized him as a leader in the personal injury field since 2014 when he was awarded the LEXPERT Zenith Award for Leading Personal Injury Lawyer in Practice Excellence, in recognition of thought leadership. In its annual publication, the Canadian Legal LEXPERT® Directory stated that Charles was repeatedly recommended by his peers in the area of personal injury for the Toronto region.
A firm believer in full-circle care, Charles says the most rewarding thing about being a lawyer is helping to restore dignity to victims who have lost almost everything and being at their side through recovery and rehabilitation.